Customer Service Representative

Customer Service Representative<br /><br />We are seeking a detail-oriented and client-focused professional to design and coordinate personalized trip experiences for individuals, families, and groups. This role is centered on delivering seamless planning support, high-quality recommendations, and exceptional service from initial inquiry through final confirmation.<br />What You'll Do:<br /><br />Consult with clients to understand preferences, budgets, and desired experiences<br />Design customized itineraries including accommodations, activities, transportation, and special requests<br />Research destinations, resorts, cruises, and curated experiences to match client needs<br />Coordinate reservations and ensure all components of the itinerary are accurate and confirmed<br />Communicate updates, options, and recommendations in a clear and timely manner<br />Provide ongoing support before and during scheduled trips<br />Build strong client relationships through consistent follow-up and service excellence<br />What We’re Looking For:<br /><br />Strong communication and interpersonal skills<br />Highly organized with excellent attention to detail<br />Comfortable managing multiple requests and timelines simultaneously<br />Ability to research and present tailored recommendations<br />Prior experience in hospitality, customer service, sales support, or concierge-style roles preferred<br />Tech-savvy and comfortable using booking platforms and online tools<br />Self-motivated with a professional and client-first mindset<br />What We Offer:<br /><br />Structured onboarding and training resources<br />Access to booking systems and supplier partnerships<br />Supportive team environment with ongoing development opportunities<br />Opportunity to grow within a client-focused service organization<br />If you enjoy creating memorable experiences, solving logistical puzzles, and working closely with people to bring their plans to life, this role may be a strong fit.<br /><br />#J-18808-Ljbffr