Customer Service Representative

Customer Service Representative<br /><br />About the Role<br /><br />Perfect Timing Heating &amp; Cooling is seeking a Customer Service Representative to deliver responsive, accurate support to customers. In this role, you'll help ensure every customer interaction is handled with professionalism, clarity, and care.<br />Success looks like resolving customer questions efficiently, maintaining high service standards, and consistently supporting a positive customer experience while collaborating with internal teams.<br />Duties &amp; Responsibilities<br /><br />Answer inbound customer inquiries via phone, email, and other supported channels in a timely manner.<br />Provide accurate information about products, services, pricing, and scheduling based on established guidelines.<br />Resolve customer concerns and issues by troubleshooting, clarifying needs, and offering appropriate next steps.<br />Document customer interactions, outcomes, and follow-ups in the company's customer service system.<br />Coordinate with internal teams to ensure customer requests are communicated clearly and tracked to completion.<br />Process customer requests such as scheduling, updates, and service-related information changes.<br />Maintain a high level of professionalism, empathy, and patience in all customer interactions.<br />Identify recurring customer issues and communicate trends to improve processes and service quality.<br />Follow established policies, procedures, and quality standards to ensure consistent service.<br />Support team goals by meeting performance metrics related to responsiveness, accuracy, and customer satisfaction.<br />Requirements<br /><br />High school diploma or equivalent; additional education is a plus.<br />1+ years of customer service experience (or equivalent experience in a customer-facing role).<br />Experience handling customer inquiries in a fast-paced environment while maintaining accuracy.<br />Proficiency with common office software (e.g., Microsoft Office) and data entry.<br />Comfort using customer service tools such as ticketing systems, CRMs, or scheduling platforms.<br />Strong communication skills with the ability to explain information clearly and respectfully.<br />Ability to manage multiple tasks, prioritize effectively, and meet service expectations.<br />Strong attention to detail and commitment to accurate documentation.<br />Customer-focused mindset with empathy and professionalism.<br />Ability to work collaboratively with internal teams and adapt to changing priorities.<br />Benefits<br /><br />Health insurance options (medical, dental, and vision), where available.<br />Paid time off (PTO) and paid holidays, where available.<br />Retirement savings plan options, where available.<br />Paid training and onboarding to support success in the role.<br />Opportunities for professional growth and skill development.<br />Workplace wellness support and resources, where available.<br />Compensation:<br /><br />$23 - $26 / hour<br /><br />#J-18808-Ljbffr