Customer Service Representative

A fast-growing company in the commercial and residential kitchen appliance industry is seeking a customer-focused and detail-oriented<br /><br />Customer Service Representative<br /><br />to join its team. This role is ideal for someone with strong problem-solving and critical-thinking abilities who enjoys helping customers and thrives in a fast-paced environment. You will serve as a primary point of contact for customers needing assistance with appliances, orders, warranty claims, shipping updates, and troubleshooting support. The ideal candidate is professional, organized, service-oriented, and comfortable coordinating with both customers and field technicians to resolve issues efficiently. This is a great opportunity for someone looking to grow within a stable and expanding company.<br />Responsibilities:<br /><br />Provide professional and solution-focused customer support via phone and email<br />Troubleshoot appliance-related issues using manuals, diagrams, and internal systems<br />Assist customers and technicians with product installation, usage, repair, and service-related questions<br />Determine when field service or technician support is required<br />Handle warranty claims, delivery issues, returns, and general customer concerns<br />Process orders, track shipments, and provide delivery updates<br />Coordinate with technicians, service providers, and internal teams to resolve issues efficiently<br />Maintain accurate documentation of customer interactions, claims, and service updates<br />Analyze recurring product or warranty issues and communicate findings internally<br />Support day-to-day operational and customer service workflows<br />Other duties as assigned<br />Requirements:<br /><br />Strong communication and customer service skills<br />Bachelor’s degree or equivalent experience in a technical field (e.g., Engineering, or Support)<br />2–3 years in appliance support, technical customer service, or equipment troubleshooting<br />Excellent problem-solving and critical-thinking abilities<br />Professional phone and email etiquette<br />Highly organized with strong attention to detail<br />Ability to multitask and work in a fast-paced office environment<br />Comfortable learning technical product information and troubleshooting processes<br />Basic computer proficiency and familiarity with Microsoft Office<br />Prior customer service, technical support, or appliance-related experience<br />Experience reviewing technical documentation, manuals, or parts diagrams preferred<br />Salary: $25-$27.50/hour<br /><br />#J-18808-Ljbffr