Customer Service Representative

About the job Customer Service Representative<br /><br />At Workoo we are a team. We work as a team, we think as a team, and we have fun as a team. We believe in cities where mobility is sustainable, safe, practical and affordable. Our team works hard, every minute, to transform our communities into healthy, clean ecosystems, while providing our users with a convenient, safe and easy-to-use method of transportation. We build for the long term and with a zero waste mentality. We're here to stay, and we know our community will support us.<br />Key Responsibilities<br /><br />Manage a myriad of conversations with our customers via chat, email and phone.<br />Turn problems into solutions and happiness.<br />Be attentive to customer inquiries, comments and complaints.<br />Help define new processes and best practices to optimize our customer service.<br />Follow up on pending cases and resolve them in the shortest possible time.<br />Help improve our customers' experience on a daily basis.<br />Be the voice of our customers in the company.<br />Be part of the best customer service team in town.<br />Qualifications<br /><br />Possibility of signing a university agreement.<br />Customer obsession and empathy.<br />Basic English skills.<br />Proactive and multitasking skills.<br />Thrives in a hyper-dynamic environment.<br />Be willing to stay with us in a full time role afterwards.<br />Benefits<br /><br />A good and friendly team.<br />Free rides to drive our cool and sustainable vehicles.<br />Remote work from the comfort of your home.<br />Fast changing environment with many challenges ahead, perfect for professional growth.<br />A close-knit multicultural team working towards the same goal.<br />Possibility to join the team after the internship if the profile fits the company.<br /><br />#J-18808-Ljbffr