Guest Services Representative

About the job Guest Services Representative<br />Job Title:<br /><br />Remote Guest Services Representative<br />Hourly Pay:<br /><br />$21 - $27/hour<br /><br />We are seeking a dedicated Guest Services Representative to provide exceptional customer service and support to guests during their stay. You will manage guest check-ins, resolve inquiries, and ensure an outstanding experience from start to finish. If you have a passion for customer service and enjoy working in a dynamic environment, apply today!<br /><br />Job Responsibilities<br />Greet guests warmly and assist with check-in/check-out<br /><br />Answer inquiries about hotel amenities, services, and local attractions<br /><br />Handle guest requests, including bookings, wake-up calls, and special accommodations<br /><br />Resolve guest complaints and concerns professionally, ensuring satisfaction<br /><br />Process reservations, cancellations, and changes to bookings accurately<br /><br />Maintain up-to-date guest records with confidentiality<br /><br />Coordinate with housekeeping, maintenance, and other departments<br /><br />Respond to phone calls and emails promptly, providing accurate information<br /><br />Maintain a clean and organized front desk area<br /><br />Qualifications<br />High school diploma or equivalent required<br /><br />1-2 years of customer service experience, preferably in hospitality<br /><br />Strong communication and problem-solving skills<br /><br />Ability to handle guest complaints effectively<br /><br />Ability to manage multiple tasks in a fast-paced environment<br /><br />Experience with reservation systems and Microsoft Office is a plus<br /><br />Flexible availability, including nights, weekends, and holidays<br /><br />Benefits<br />Competitive hourly pay: $21 - $27<br /><br />Health, dental, and vision insurance coverage<br /><br />Paid time off and holiday pay<br /><br />Employee discounts on accommodations and services<br /><br />Training and career development opportunities<br /><br />Positive, collaborative workplace culture<br /><br />#J-18808-Ljbffr