Customer Service Representative

About The Company<br />TTEC is a global leader in customer experience solutions, specializing in consulting, technology, and managed services that enable brands to deliver smarter, more human-centric customer interactions. Leveraging data, artificial intelligence, and innovative technology, TTEC connects people and brands daily, fostering meaningful engagement and building lasting relationships. The company prides itself on its inclusive and diverse workforce, committed to creating an environment where every employee feels valued, empowered, and authentic. Recognized as a Great Place to Work, TTEC emphasizes a culture of continuous learning, professional growth, and community involvement, making it an ideal place for individuals seeking a rewarding career in customer service.<br /><br />About The Role<br />The Laotian-English Bilingual Healthcare Customer Service Representative role offers an exciting opportunity to work remotely from your home in California. In this position, you will serve as a vital link between consumers and healthcare providers, assisting individuals with their healthcare benefit inquiries and ensuring they receive accurate and helpful information. Your primary goal will be to provide exceptional customer service by engaging thoughtfully with consumers, understanding their needs, and guiding them through healthcare options and processes. This role is ideal for compassionate, patient, and bilingual individuals who are eager to make a positive impact on people's health and wellbeing while working in a dynamic, supportive environment.<br /><br />Qualifications<br /><br />Minimum of 6 months of customer service experience, preferably in healthcare or related fields<br /><br />Bilingual proficiency in English and Laotian, with excellent verbal and written communication skills in both languages<br /><br />High school diploma or equivalent required<br /><br />Strong empathy, patience, and attentive listening skills to effectively support diverse customer needs<br /><br />Comfortable working with computer systems and Windows-based applications<br /><br />Dedicated, distraction-free home workspace that ensures confidentiality and productivity<br /><br />Reliable high-speed wired internet connection with a minimum speed of 25 Mbps<br /><br />Responsibilities<br /><br />Respond promptly and professionally to incoming customer calls, addressing their healthcare benefit questions and concerns<br /><br />Engage with customers thoughtfully to understand their unique needs and provide tailored assistance<br /><br />Research across multiple systems and databases to resolve inquiries accurately and efficiently<br /><br />Guide consumers through healthcare options, benefits, and navigation processes with clarity and patience<br /><br />Maintain high-quality interactions by adhering to company standards and protocols<br /><br />Manage a high volume of interactions while demonstrating professionalism and attention to detail<br /><br />Follow a structured schedule, including designated breaks and lunch periods, to ensure consistent service delivery<br /><br />Participate actively in training sessions, coaching, and ongoing professional development opportunities<br /><br />Benefits<br /><br />Competitive starting hourly wage of $22.65<br /><br />Comprehensive benefits package, which may include paid time off (PTO), health and wellness incentives, and tuition reimbursement<br /><br />Supportive environment that fosters career growth and professional development<br /><br />Access to instructor-led online training with webcam participation to facilitate visual engagement and collaboration<br /><br />Opportunities for individualized coaching and access to thousands of free courses for skill enhancement<br /><br />Inclusive and community-oriented culture that encourages giving back and making a difference<br /><br />Work from the comfort of your home in a flexible, remote setting<br /><br />Equal Opportunity<br />TTEC is an equal opportunity employer committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. The company values diversity as a core strength and strives to reflect the communities it serves by creating an environment where every employee feels valued, respected, and empowered to bring their authentic selves to work. TTEC’s commitment to diversity and inclusion ensures that all team members have the opportunity to thrive and contribute meaningfully to the company's success.<br /><br />#J-18808-Ljbffr