Customer Service Representative

Description<br />To assist in providing a positive take-out or delivery service for every guest by using proper telephone techniques and accurately taking orders. The CSR/Counter is responsible for answering all incoming telephone calls, taking orders over the phone, and/or directing calls to appropriate personnel.<br /><br />Answer all telephone calls immediately using the proper greeting.<br /><br />Assist customers verbally in a friendly, helpful, professional manner, ensuring consistent customer satisfaction using the 10 Steps to Efficient Phone Service.<br /><br />Clearly write down any customer orders using the proper notation and the appropriate order form and requesting all pertinent information.<br /><br />Enter all take-out and delivery orders into the POS system accurately and completely.<br /><br />Prepare any pizza boxes necessary for all take-out and delivery orders.<br /><br />Knowledgeable on the Swirl Rewards program to sign-up guests.<br /><br />Responsible for gelato presentation and appearance.<br /><br />Clean, stock, and sanitize the take-out and/or delivery area and all related equipment.<br /><br />Know and uphold proper safe food handling, safety, and sanitation standards when preparing and serving food.<br /><br />Maintain an accurate record of all cash register transactions including securing cash, processing credit card receipts, and entering tips.<br /><br />Assist in the training of new employees.<br /><br />Provide support services to co-workers as the flow of business dictates.<br /><br />Perform other duties as assigned by the supervisor or manager including store specific opening, closing and side work procedures.<br /><br />Requirements<br />Education:<br /><br />Some secondary education.<br /><br />Experience:<br /><br />Entry-level position.<br /><br />Age:<br /><br />Must be at least 16 years of age.<br /><br />Knowledge/Skills/Abilities:<br /><br />Excellent verbal communication and interpersonal skills.<br /><br />Ability to speak English fluently.<br /><br />Ability to remain calm under pressure and to perform in a stressful environment.<br /><br />Excellent organizational and time-management skills.<br /><br />Ability to accurately, quickly, and simultaneously perform multiple tasks.<br /><br />Basic computer operating skills.<br /><br />Ability to quickly and accurately count money and give correct change.<br /><br />Strong math and excellent money handling skills.<br /><br />Stamina to stand up to 5 hours at a time.<br /><br />Ability to lift, bend, and stoop. Strength to frequently lift and carry up to 10 lbs.<br /><br />Ability to read.<br /><br />Ability to understand and implement written and verbal instruction.<br /><br />Basic knowledge of food safety and sanitation issues.<br /><br />Ability to use a standard business telephone in a professional manner.<br /><br />Ability to work in a fast-paced environment. Knowledge of Grotto Pizza menu, policies, preparation, and presentation standards.<br /><br />#J-18808-Ljbffr