Customer Service Representative

The Customer Service roles are responsible for providing TruBridge Contact Center Support to clients Early Out Service patients.<br />Essential Functions for Customer Service Representative<br /><br />Responsible for consistently meeting production standards for inbound and outbound calls<br />Responsible for consistently meeting quality assurance standards.<br />Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer<br />Updates job knowledge by participating in company offered education opportunities and gains proficient knowledge and understanding of services and information systems.<br />Protects customer information by keeping all information confidential.<br />Processes miscellaneous paperwork and documentation.<br />Effectively communicates with callers to for account resolution by assisting individuals with medical billing questions, financial assistance programs, setting up payment plans and processing payments while maintaining a professional level of customer service<br />Schedules call backs as needed.<br />Be a collaborative team member.<br />Assist with additional tasks as assigned by supervisor or call center management.<br />Minimum Requirements: Education/Experience/Certification Requirements<br /><br />Excellent communication (written and oral) and interpersonal skills.<br />Strong organizational, multi-tasking, and time-management skills.<br />Must be detail oriented and able to follow through on issues to resolution.<br />Must be able to act both independently and as a team member.<br />High School Diploma or equivalent combination of education and relevant experience needed.<br />Preferred Qualifications:<br /><br />One year or more provide customer service support over the phone in remote setting.<br />What’s it like to work for TruBridge?<br /><br />You’ll help connect providers, patients and communities with innovative solutions that create real value by supporting both the financial and clinical sides of healthcare delivery. You’ll be part of a remote team that’s encouraged to push boundaries and look at things differently. And you’ll contribute to supporting providers in delivering the best care possible for their communities.<br /><br />#J-18808-Ljbffr