Customer Service Representative

Supporting the commercial HVAC operations team, the full-time Commercial Customer Service Representative will manage customer inquiries, coordinate service requests, and dispatch work orders while providing exceptional service in a fast-paced environment.<br />Key responsibilities<br /><br />Answer incoming customer calls, emails, and service requests while ensuring timely resolution of issues<br />Create and dispatch work orders, coordinating technician schedules and service appointments<br />Maintain accurate customer account records and assist with operational reporting and documentation<br /><br />Required qualifications<br /><br />High school diploma or GED equivalent<br />Minimum one year of experience in customer service, dispatching, or administrative support<br />Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel<br />Strong keyboarding and data-entry skills<br />Ability to multitask in a fast-paced environment