Customer Service Representative

Customer Service Representative<br />Are you a people person? Do you love helping others? U‑Haul is seeking friendly, motivated people for the position of Customer Service Representative. In this role you will work as part of a supportive team to be the face of U‑Haul’s exceptional service and to ensure customers get all the help they need on their journeys by inspecting and maintaining equipment, assisting with dispatch and returns, and using up‑to‑date technology.<br /><br />Responsibilities<br /><br />Assist customers inside and outside a U‑Haul center with U‑Haul products and services.<br /><br />Use smartphone‑based U‑Scan technology to manage rentals and inventory.<br /><br />Move and hook up U‑Haul trucks and trailers.<br /><br />Clean and inspect equipment on the lot, including checking fluid levels.<br /><br />Answer questions and educate customers regarding products and services.<br /><br />Prepare rental invoices and accept equipment returned from rental.<br /><br />Install hitches and trailer wiring.<br /><br />Fill propane (certification offered through U‑Haul upon employment).<br /><br />Drive a forklift (certification offered through U‑Haul upon employment).<br /><br />Other duties as assigned.<br /><br />Participate in ongoing continuous U‑Haul education through U‑Haul University.<br /><br />Minimum Qualifications<br /><br />Valid driver’s license and ability to maintain a good driving record.<br /><br />High school diploma or equivalent.<br /><br />Work Environment<br />The work involves moderate risks or discomforts requiring special safety precautions, such as working around moving parts or machines and exposure to fumes or irritant chemicals. Protective clothing or gear such as masks, goggles, gloves, or shields may be required.<br /><br />Physical Demands<br />Moving equipment weighing a minimum of 50 lbs, remaining stationary for long periods, and positioning oneself to reach objects at varying heights, both indoors and outdoors.<br /><br />Benefits<br /><br />Career stability<br /><br />Opportunities for advancement<br /><br />Mindset App Reimbursement<br /><br />Gym Reimbursement Program<br /><br />Health insurance &amp; Prescription plans (if eligible)<br /><br />Paid holidays, vacation, and sick days (if eligible)<br /><br />Life insurance<br /><br />MetLaw Legal program<br /><br />MetLife auto and home insurance<br /><br />Discounts on Apple products, Dell computers, cell phone plans, hotels, and more<br /><br />401(k) Savings Plan<br /><br />Employee Stock Ownership Plan (ESOP)<br /><br />24‑hour physician available for kids<br /><br />Dental &amp; Vision Plans<br /><br />Business travel insurance<br /><br />You Matter EAP<br /><br />LifeLock Identity Theft Protection<br /><br />Critical Illness/Group Accident Insurance<br /><br />Dave Ramsey’s SmartDollar Program<br /><br />Pay Range is $15.92 - $18 hourly.<br /><br />U‑Haul is an equal‑opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available upon request for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need‑to‑know basis.<br /><br />#J-18808-Ljbffr