Event Operations Coordinator

Event Operations Coordinator (Program Coordinator)<br />The Husky Union Building (HUB) has an outstanding opportunity for an Event Operations Coordinator (Program Coordinator (NE S SEIU 925 Non Supv)) to join their team.<br /><br />About this Opportunity<br />Reporting to the Manager for Event Operations, the Event Operations Coordinator is responsible for supporting the day‑of operations and administration of the Event and Information Services unit. They will ensure clients and events are well supported day‑of; oversee supplies and equipment inventory; and delegate tasks to student event operations staff. The Event Operations Coordinator also oversees the University of Washington Lost and Found service and the Office of Ceremonies customer service team. Ideal candidates demonstrate a sense of curiosity and ability to operate in ambiguity.<br /><br />Key Responsibilities<br />Operations (50%)<br /><br />Office Operations<br /><br />Coordinate day‑to‑day office operations to ensure continuous, efficient service delivery.<br /><br />Manage schedules, calendars, meetings, correspondence, and internal communications.<br /><br />Accept and process customer payments in alignment with policies and industry standards.<br /><br />Process, track, and reconcile financial transactions, payments, and related documentation in accordance with policies.<br /><br />Maintain program records, documentation, and operational materials.<br /><br />Coordinate logistics for meetings and administrative functions, including space, materials, and follow‑up.<br /><br />Maintain internal communication tools and resources to support staff and service delivery.<br /><br />Event and Service Operations<br /><br />Support planning, delivery, and evaluation of events and services.<br /><br />Coordinate scheduling, logistics, resources, and communications for events and services.<br /><br />Oversee the University of Washington Lost and Found service, including monthly Lost and Found sales.<br /><br />Provide day‑of operational support to ensure events run smoothly and meet service expectations.<br /><br />Monitor event execution for compliance with safety standards, accessibility requirements, and institutional policies.<br /><br />Collaborate with internal partners, vendors, and service providers to ensure successful event and service delivery.<br /><br />Facility Operations<br /><br />Maintain inventories of equipment, supplies, and furnishings; distribute materials and recommend replacements.<br /><br />Inspect assigned areas to ensure service quality and identify maintenance, safety, or operational issues.<br /><br />Report and follow up on maintenance and repair needs using established processes.<br /><br />Ensure safe use and maintenance of equipment; remove unsafe equipment from service as needed.<br /><br />Serve on committees, working groups, and project teams as assigned.<br /><br />Customer Service (35%)<br /><br />Serve as a primary point of contact for client, customer, and public inquiries, requests, transactions, and issue resolution related to programs, services, and operations.<br /><br />Provide clear, accurate, and consistent information regarding policies, procedures, pricing, and service options to students, staff, participants, and the public.<br /><br />Respond to concerns, service issues, and complaints in a timely, professional manner; escape or refer issues as appropriate.<br /><br />Oversee the Office of Ceremonies Commencement (graduation) customer service team to ensure high‑quality, consistent service delivery.<br /><br />Collaborate with colleagues and supervisors to identify trends, resolve recurring issues, and improve service delivery and customer experience.<br /><br />Represent the department with professionalism, ensuring consistent communication and a positive customer experience across all interactions.<br /><br />Student Employee Lead (15%)<br /><br />Assist the Manager of Event Operations in the recruitment, training, scheduling, assignment of work, and review of up to 70 student employees.<br /><br />Delegate tasks to student employees to meet service and program expectations.<br /><br />Other related duties as assigned.<br /><br />Required Qualifications<br />To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.<br /><br />Minimum Qualifications<br /><br />High school graduation or equivalent AND<br /><br />2 years of experience in event production, conference coordination, or related field.<br /><br />Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Manager.<br /><br />Desired Qualifications<br /><br />Bachelor’s degree in hospitality management, communications, business administration, marketing or related field.<br /><br />4 years of experience in event production, conference coordination, or related field.<br /><br />Familiarity with the University of Washington and its structure and systems.<br /><br />Working Conditions<br /><br />Workspace: Work performed in a shared office setting and throughout the facility.<br /><br />Nonstandard Work Conditions: Frequent onsite/outdoor work expected for event management. Occasional evening/weekend work expected with advance notice.<br /><br />Physical Requirements: Must be able to regularly lift, push, and pull up to 50 pounds. Frequent sitting, standing, kneeling, bending, and walking expected. Occasional work from ladders and lifts is expected.<br /><br />Telework Eligibility<br /><br />This position is eligible for occasional telework on a case‑by‑case basis with supervisor approval.<br /><br />Compensation, Benefits and Position Details<br />Pay Range Minimum:<br /><br />$47,256.00 annual<br /><br />Pay Range Maximum:<br /><br />$63,156.00 annual<br /><br />Other Compensation:<br /><br />-<br /><br />Benefits:<br /><br />For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/<br /><br />Shift:<br /><br />First Shift (United States of America)<br /><br />Temporary or Regular?<br /><br />This is a regular position<br /><br />FTE (Full-Time Equivalent):<br /><br />100.00%<br /><br />Union/Bargaining Unit:<br /><br />SEIU Local 925 Nonsupervisory<br /><br />Our Commitment<br />The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.<br /><br />To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected].<br /><br />Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.<br /><br />University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.<br /><br />#J-18808-Ljbffr