Floral Designer

Additional Considerations (if any)<br /><br />At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.<br />Job Description<br /><br />Job Title:<br /><br />Floral Designer<br />Department:<br /><br />Floral<br />FLSA:<br /><br />Non-Exempt<br />General Function<br /><br />Creates floral arrangements at the request of customers and fills necessary merchandising needs. Takes floral orders in person and over the telephone. Operates as a lead with the floral clerks.<br />Core Competencies<br /><br />Partnerships<br />Growth mindset<br />Results oriented<br />Customer focused<br />Professionalism<br />Reporting Relations<br /><br />Accountable and Reports to:<br /><br />District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home; Floral Department Manager<br />Positions that Report to you:<br /><br />None<br />Primary Duties and Responsibilities<br /><br />Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.<br />Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.<br />Makes an effort to learn customers’ names and to address them by name whenever possible.<br />Assists customers by:<br /><br />escorting them to the products they’re looking for<br />securing products that are out of reach<br />loading or unloading heavy items<br />making note of and passing along customer suggestions or requests<br />performing other tasks in every way possible to enhance the shopping experience.<br /><br />Answers the telephone promptly and provides friendly, helpful service to customers who call.<br />Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.<br />Cleans, processes, and cuts flowers appropriately.<br />Responsible for department in absence of Manager, or Assistant Manager.<br />Understands and processes FTD, interstore, Teleflora orders, and Internet Orders.<br />Inventories product, evaluates status, cares for damaged product, and replaces where necessary.<br />Fills customer orders completely and creates floral arrangements at their request, all in a timely manner.<br />Ensures floral products are fresh in the shop and throughout the store.<br />Cleans the floral area.<br />Takes special requests for product either in person or over the telephone.<br />Counters customers regarding plants and floral care.<br />Identifies key areas to place specials within the store.<br />Operates as a lead with the floral clerks, (e.g. trains and simple designs and how to take telephone orders, etc.).<br />Orders flowers and supplies daily or as needed with the direction of the Floral Manager.<br />Works with customer issues and product problems.<br />Understands the basics of floral products, care and handling, plant and flower identification, and can explain products requirements to customers.<br />Unloads trucks, places product in appropriate storage area, and replenishes merchandise. Wraps flowers and is careful not to damage.<br />Adheres to company policies and individual store guidelines.<br />Reports to work when scheduled and on time.<br />Secondary Duties and Responsibilities<br /><br />Delivers product as necessary.<br />Shares ideas for arrangements for the customers as necessary (funerals, weddings, anniversaries, etc.).<br />Reads industry references, listens to floral experts, and remains open to new ideas.<br />Helps with and may decorate in store events.<br />Assists in other areas of store as needed.<br />Performs other job related duties and special projects as required.<br />Supervisory Responsibilities<br /><br />Instructing, assigning work, reviewing work, planning work of others, maintaining standards, coordinating activities.<br />Has the authority to recommend disciplinary actions.<br />Knowledge, Skills, Abilities and Worker Characteristics<br /><br />Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.<br />Ability to do arithmetic calculations involving fractions, decimals, and percentages.<br />Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.<br />Education and Experience<br /><br />High School or three years of similar or related work experience.<br />Physical Requirements<br /><br />Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.<br />Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.<br />Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.<br />Working Conditions<br /><br />The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. Some holidays may require extended hours. There is exposure to dirt, noise, dangerous chemicals/solvents, dampness and temperature extremes.<br />Equipment Used to Perform Job<br /><br />Standard tools and equipment used in a floral environment including computer, underwater cutter, wire cutter, pricing gun, dosetron, scissors, knives, pick machine, register system, helium tank, and telephone.<br />Contacts<br /><br />Has daily contact with the general public, customers, suppliers/vendors and FTD and Teleflora.<br />Confidentiality<br /><br />Maintains confidentiality on orders placed (including, who sent, who received, order, and cost).<br /><br />#J-18808-Ljbffr