Customer Service Representative

Customer Service Representative<br />I'm partnering with a fast-growing company in the AI space that’s building advanced technology used by enterprises, educational institutions, and individuals worldwide. Their platform focuses on AI-driven text analysis, content integrity, and responsible AI usage, helping organizations ensure accuracy, transparency, and IP protection.<br /><br />About the Role<br />We’re looking for a Customer Service Representative to join a high-impact Customer Success team supporting both B2B and B2C customers. This role will serve as the front line of support—helping users troubleshoot issues, better understand the platform, and ultimately drive a strong customer experience.<br /><br />Key Responsibilities<br /><br />Provide timely, professional support to both B2B and B2C customers<br /><br />Help customers understand and effectively use AI-driven products and tools<br /><br />Troubleshoot technical and account-related issues; elevate when needed<br /><br />Gather customer feedback and share insights to improve product and experience<br /><br />Track trends and customer activity using CRM tools (e.g., Salesforce)<br /><br />Collaborate cross-functionally with Customer Success, Product, Marketing, and Sales<br /><br />What They’re Looking For<br /><br />Customer-first mindset with strong problem-solving ability<br /><br />Excellent written and verbal communication skills<br /><br />Highly organized and able to manage multiple customer interactions<br /><br />Comfortable learning new tools and technologies quickly<br /><br />Interest in AI, technology, or education is a strong plus<br /><br />Requirements<br /><br />5+ years of experience in customer service or support (SaaS experience preferred)<br /><br />Experience supporting both B2B and B2C customers<br /><br />Familiarity with tools like Zendesk, Salesforce, or similar platforms<br /><br />Ability to work independently and collaboratively<br /><br />Strong troubleshooting and critical thinking skills<br /><br />Fluent in English (additional languages a plus)<br /><br />Able to commute to a NYC office (Flatiron area) 3x/week (Tues–Thurs)<br /><br />Why This Role<br /><br />Join a high-growth AI company in a cutting-edge space<br /><br />Clear path for growth into Customer Success, Technical Support, or senior roles<br /><br />Collaborative, fast-paced environment<br /><br />Competitive compensation and benefits<br /><br />Opportunity to work directly with innovative AI technology<br /><br />#J-18808-Ljbffr