Veterinary Client Service Representative - Commonwealth Veterinary Hospital

Commonwealth Veterinary Hospital, located in the charming Auburndale area of Massachusetts, is dedicated to high-quality small animal and urgent care medicine. Our reputation is built on trust and clinical excellence, reflected by our outstanding 4.9‑star Google rating. If you are seeking a supportive environment where you can immediately step into meaningful work, this opportunity is waiting for you. We maintain a culture of continuous learning and provide robust support and specialty consultations to every veterinarian, assisting them to grow their careers.<br /><br />Your Impact as a Receptionist<br /><br />Manage a multi‑line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.<br /><br />Maintain accurate medical records, manage appointment schedules, and handle financial transactions to keep the hospital running smoothly and efficiently.<br /><br />Act as a key partner in pet wellness, educating clients on preventative care and other hospital services so every pet receives the best care possible.<br /><br />Present yourself as a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.<br /><br />What You'll Bring to the Team<br /><br />A passion for providing excellent customer service and a genuine love for animals.<br /><br />Exceptional communication skills, with the ability to manage stressful situations with good judgment and a positive attitude.<br /><br />Strong organizational skills, with the ability to prioritize and multitask in a fast‑paced environment.<br /><br />A collaborative, team‑first mindset and the ability to work both independently and with direction.<br /><br />Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.<br /><br />How You're Supported<br />As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. We invest in you so you can focus on what you love.<br /><br />Competitive Compensation<br />Competitive hourly rate or salary based on your experience and role.<br /><br />Health &amp; Wellbeing<br />Comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.<br /><br />Financial Security<br />Plan for your future with our 401(k) retirement options and additional financial protection benefits like Life Insurance and Disability coverage.<br /><br />Commitment to Growth<br />We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA‑accredited veterinary technician programs.<br /><br />The Power of a Network<br />Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and best practices.<br /><br />Valuable Perks<br />Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.<br /><br />About Mission Pet Health<br />Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world‑class support to its 850+ hospital teams on a hyper‑local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.<br /><br />Driving the award‑winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.<br /><br />Reasonable Accommodations:<br /><br />Applicants with disabilities may be entitled to reasonable accommodation. Please contact [email protected] with your request and contact information.<br /><br />EEO Statement:<br /><br />Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.<br /><br />#J-18808-Ljbffr