Senior Customer Service Representative - Account Manager

We are seeking an Account Manager to help advance our mission of providing faculty and students with best-in-class educational tools. Recognized as innovators in the Nursing Education market, we are committed to finding new and inventive ways to prepare students for entry-level practice. If you’re an analytical thinker with strong attention to detail and a passion for client success, we want to hear from you!<br /><br />What We Offer<br /><br />Full benefit package available DAY ONE of hire! (Medical, dental, vision, 401(k) match, and more)<br /><br />Comprehensive training program<br /><br />Growth potential opportunities, professional development, and a collaborative, inclusive, and engaging team environment<br /><br />Office Location<br />1495 Steiger Lake Ln, Victoria, MN 55386 (fully onsite position)<br /><br />Hours<br />Monday-Friday, 8:00am - 5:00pm; 1-hour lunch.<br /><br />Key Tasks<br /><br />Serve as the main point of contact for high-value contracted clients, overseeing resource fulfillment (digital and physical) and invoicing.<br /><br />Maintain accurate and detailed records of contracts, client data, and CRM entries.<br /><br />Participate in client meetings, both group sessions and one‑on‑one engagements.<br /><br />Work within established processes while proactively identifying additional steps to support clients when procedures are not explicitly defined.<br /><br />Manage all aspects of the client support process and experience, fostering positive and productive relationships.<br /><br />Maintain a professional, enthusiastic, and solutions‑oriented approach at all times.<br /><br />Anticipate client needs and collaborate with leadership to ensure those needs are met.<br /><br />Manage and maintain relationships with current clients in the assigned sales region.<br /><br />Collaborate with leadership to develop client support goals and meet regularly with your manager to review progress.<br /><br />Keep consistent and frequent contact with client stakeholders (administrators, educators, etc.).<br /><br />Assist in developing and maintaining Account Manager programs and best practices.<br /><br />Complete Job/Order Forms and other required documents with accuracy and professionalism.<br /><br />Maintain up-to-date information across CRM/PM tools daily (Salesforce, Advantage, Microsoft Office, and other systems as required).<br /><br />Collaborate enthusiastically with colleagues, consultants, and business partners.<br /><br />Follow processes and procedures with precision; demonstrate strong organizational skills and exceptional attention to detail.<br /><br />You're a Great Fit if You Have/Can<br /><br />Serve as the main point of contact for high-value contracted clients, overseeing resource fulfillment (digital and physical) and invoicing.<br /><br />Business or equivalent bachelor’s-level degree.<br /><br />Strong oral and written communication skills, including presentation skills.<br /><br />Ability to prioritize and manage complex tasks simultaneously.<br /><br />Organization, analytical, and planning skills.<br /><br />Strong cross‑functional collaboration skills.<br /><br />Attention to detail.<br /><br />Ability to meet deadlines.<br /><br />Persistence.<br /><br />Professionalism and integrity.<br /><br />Flexible and Agile to changing environment.<br /><br />Data fluency.<br /><br />Ability to understand and create deferred invoices.<br /><br />Microsoft Office: Word, Excel, and Outlook.<br /><br />Experience interfacing with customers.<br /><br />5+ years managing complex accounts.<br /><br />Salesforce experience.<br /><br />Prior experience in the field of Nursing Education.<br /><br />Ability to work in our Victoria, MN office five days a week.<br /><br />#J-18808-Ljbffr