Customer Service Representative

As a Support Specialist, this professional will play a vital role in assisting customers with inquiries, troubleshooting issues, performing application and rules testing, and ensuring a positive customer experience. They will possess proven communication skills, technical aptitude, and a passion for delivering excellent customer service.<br />Part-time Temporary position.<br />Responsibilities:<br /><br />Respond to inbound phone, web, and email support for client inquiries and issue resolution.<br />Host training sessions for clients, typically via webinar and/or on-site.<br />Advocate for the client to ensure timely and accurate issue resolution.<br />Document and track client interactions and resolutions.<br />Continuously improve knowledge of the company's products and services.<br />Requirements:<br /><br />Bachelor's degree in Computer Science or a related field, or relevant experience.<br />1+ year(s) of experience in customer service or technical support role.<br />Excellent communication and interpersonal skills.<br />Proven problem-solving and critical-thinking abilities.<br />Ability to work independently and in a team environment.<br />Hourly rate $16.00<br /><br />#J-18808-Ljbffr