Customer Service Representative

<p>We are looking for a Customer Service Representative for a top beauty company based in El Segundo, CA! </p><ul> <li> Pay: $31/hour </li></ul> <strong>Responsibilities: </strong> <ul> <li> Serve as the first point of contact for the hotline, managing inbound inquiries with a focus on high-quality resolution. </li><li> Provide real-time troubleshooting and ""walk-through"" support, translating technical workflows into simple, actionable steps for non-technical professional users. </li><li> ?Efficiently resolve support tickets using CRM tools, ensuring all communications meet professional standards. </li><li> Document, categorize, and log recurring issues to provide the business with actionable insights for platform improvements. </li><li> Identify and escalate complex technical bugs or policy exceptions to the appropriate internal partners. </li><li> Maintain an up-to-date understanding of policies, system updates, and FAQ resources. </li></ul> <strong>Required Qualifications: </strong> <ul> <li> 2+ years of experience in technical customer support, hotline management, or a B2B service environment. </li><li> Exceptional verbal communication skills, with a proven ability to remain patient and empathetic when assisting users with varying levels of digital literacy. </li><li> Strong aptitude for navigating software platforms and explaining ""how-to"" steps over the phone. </li><li> Experience working with CRM or ticketing systems (e.g., Salesforce, ServiceNow, Zendesk). </li><li> A ""customer-first"" mindset with the ability to provide premium, white-glove service to healthcare professionals and sales reps. </li><li> Ability to thrive in a fast-paced environment and manage high call volumes without compromising quality. </li><li> Experience in the beauty, aesthetic medical, or healthcare sectors is highly desirable. </li></ul> If you meet the required qualifications and are interested in this role, please apply today. <br /> <br /> <strong>The Solomon Page Distinction</strong><br /> <br /> Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.<br /> <br /> <strong>About Solomon Page</strong><br /> <br /> Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook , and LinkedIn .<br /> <br /> Opportunity Awaits. <br /> #LI-KZ1